This course has been designed to provide you with tools and techniques to improve your skills and confidence in dealing with difficult people. Whilst the methods required to deal with difficult people will vary depending on the issues at hand, there are some general strategies and solutions that can be applied in most situations. This course will be beneficial to you if you are a member of the HR team coaching your line managers through this process or if you are a line manager dealing with difficult people directly.
By the end of this course you will understand:
- Strategies for dealing with difficult people;
- How to deal with complaints;
- Coaching tips on how to deal with difficult people;
- How to handle the investigation process;
- How to handle a grievance procedure
Click on the link below to begin.